Payments, VAT, Invoices and Downloads
Payment confirmation unlocks the customer library; tax and receipt documents are provided by the checkout/payment flow used for the transaction.
The order becomes available after payment confirmation
The store does not unlock paid software from a browser success screen alone. The payment provider confirmation is used to mark the order paid and create the protected download entitlement. This avoids granting paid files when a checkout is abandoned or a return URL is opened manually.
VAT is handled by the checkout configuration
The amount shown at checkout can include tax according to the payment flow and buyer location. The payment receipt or tax invoice issued for that transaction is the authoritative document for the charged amount and tax treatment.
Downloads stay in My Library
After payment, use My Library to see the order, current product version, remaining protected downloads and the included update period. The store deliberately avoids permanent public ZIP URLs.
If a paid order is not visible
First confirm that the payment completed successfully and that you are logged in with the account used for the order. If the order still does not appear, contact support with the store order reference and payment date. Do not send full card details.