Privacy & Cookie Policy

Effective date: 19 August 2026
Last updated: 19 August 2026

1. Who we are

TictacBazar.com is owned and operated by:

SIS TELECOM SRL
VAT identification number: RO17910701
Trade Register number: J12/3144/2005
Registered office: Albac 10, Apt. 11, Cluj-Napoca, Cluj County, Romania

SIS TELECOM SRL is the data controller responsible for the processing described in this policy.

For privacy questions or requests, please use our contact form:

https://www.tictacbazar.com/contact

2. Scope of this policy

This policy explains how we collect, use, disclose and protect personal data when you:

• visit TictacBazar.com;

• create or use a customer account;

• purchase or download software;

• contact support;

• participate in the TTB Community Forum;

• manage your privacy and cookie choices.

3. Personal data we collect

Depending on how you use the website, we may process the following information.

Account information

This may include your name, email address, account identifier, password hash, account status and relevant registration or login timestamps. We do not store your password in readable form.

Order and payment information

We may process the products ordered, order value, currency, payment status, transaction reference, tax-related information, billing details made available by the payment provider and the date of purchase.

Payment-card information is entered directly in Stripe’s secure environment. TictacBazar.com does not receive or store your complete card number or security code.

Download and licence information

We process information necessary to provide purchased downloads, including product identifiers, software versions, download entitlements, order references and relevant download activity.

Forum information

When you use the TTB Community Forum, we process your account identifier, display name, topics, replies, editing or moderation information and posting timestamps.

Forum topics and replies are public and may be visible to visitors and search engines. Do not publish confidential information or personal information that you do not want to make public.

Support and contact information

When you contact us, we process the name, email address, subject, message, attachments and any other information you choose to provide.

Technical and security information

We may process IP addresses, browser and device information, operating system, referring page, requested pages, timestamps, security events, server logs and diagnostic information.

Privacy preferences

We process your cookie choices, consent identifier, policy version, date and time of the choice and the categories you allowed or refused. We do not deliberately include your IP address in the TTB GDPR consent log.

4. Why we process personal data

We process personal data for the following purposes and legal bases:

• Contract performance: to create your account, process an order, provide downloads, manage licences and provide product-related support.

• Legal obligations: to meet accounting, tax, consumer-protection and other applicable legal requirements.

• Legitimate interests: to protect accounts and downloads, prevent fraud and abuse, maintain website security, respond to requests and improve the reliability and usability of the website.

• Consent: where we use optional cookies, marketing technologies or other processing that requires your prior permission.

• Legal claims: where information is necessary to establish, exercise or defend legal rights.

Where we rely on legitimate interests, we consider the necessity of the processing and its impact on your rights.

5. Payments and Stripe

Payments are processed through Stripe.

Depending on the transaction, country and checkout configuration, Stripe may act as a payment processor or, through Stripe Managed Payments, as the merchant of record. The relevant seller, payment entity, taxes and transaction details are displayed during checkout and on the payment confirmation.

Stripe processes payment and fraud-prevention information under its own privacy documentation:

https://stripe.com/privacy

TictacBazar.com remains responsible for the software licence, delivery, updates and product support described on the relevant product page.

6. Statcounter website measurement

We use Statcounter to understand general website activity, such as visited pages, visit date and time, referring source, browser, operating system, device type and screen size.

Statcounter may also receive the visitor’s IP address as part of the technical internet connection.

Our Statcounter installation is configured without Statcounter visitor-cookie storage. We use this limited measurement to understand traffic, maintain the website and improve its content and performance. We do not use it to create advertising profiles.

The legal basis for this cookieless measurement is our legitimate interest in understanding and maintaining the website. You may object to this processing by contacting us.

Further information is available in Statcounter’s privacy documentation:

https://statcounter.com/about/legal/#privacy

If we later enable analytics cookies or other optional tracking technologies, they will be subject to the choices provided through the website’s cookie settings.

7. Cookies used by the website

Cookies are small files stored by a browser. TictacBazar.com uses strictly necessary cookies for account, security, session and preference functions.

Strictly necessary cookies

oc_session
Provider: TictacBazar.com / Osclass
Purpose: Maintains the secure website session, authentication state, forms and system messages.
Duration: Up to three years, depending on the current Osclass configuration.

oc_master_id
Provider: TictacBazar.com / Osclass
Purpose: Provides an internal browser identifier required for website and session continuity.
Duration: Up to three years.

oc_master_created
Provider: TictacBazar.com / Osclass
Purpose: Records when the internal browser identifier was created.
Duration: Up to three years.

oc_master_tictacbazar_com
Provider: TictacBazar.com / Osclass
Purpose: Stores necessary Osclass session and account-related state.
Duration: Up to three years.

ttb_gc_consent_v2
Provider: TTB GDPR & Cookies
Purpose: Remembers your cookie and privacy choices.
Duration: 180 days.

Stripe may use necessary security, fraud-prevention and payment cookies on its checkout pages. These cookies are controlled by Stripe and described in Stripe’s privacy and cookie documentation.

8. Managing your choices

You can reopen the privacy panel at any time by selecting Cookie settings on the website.

Withdrawing consent does not affect processing that occurred lawfully before the withdrawal. Strictly necessary cookies cannot be disabled through our settings because the website, account or checkout may not function correctly without them.

You may also delete cookies through your browser settings.

9. Recipients of personal data

Where necessary, personal data may be shared with:

• hosting and technical-service providers;

• email and customer-support providers;

• Stripe and related payment or merchant-of-record entities;

• security and fraud-prevention providers;

• Statcounter, for the limited website measurement described above;

• professional advisers, such as accountants or legal advisers;

• public authorities where disclosure is required by law.

We do not sell personal data.

10. International data transfers

Some service providers may process data outside Romania or the European Economic Area.

Where required, transfers are protected through an adequacy decision, standard contractual clauses or another lawful transfer mechanism. Additional information about a provider’s international transfers is available in that provider’s privacy documentation.

11. Data retention

We retain personal data only for as long as necessary for the purpose for which it was collected and for applicable legal, accounting, security and limitation periods.

In particular:

• account data is normally retained while the account remains active and afterwards where necessary for security, legal claims or statutory obligations;

• order, payment and accounting information is retained for the period required under applicable Romanian accounting and tax law;

• download and licence information is retained while necessary to provide purchased products and demonstrate the applicable licence;

• support communications are retained while the request is active and afterwards for a reasonable period needed for follow-up or legal claims;

• public forum content is retained until it is deleted, anonymised or removed under the forum rules, subject to legal and community-integrity requirements;

• security logs are normally retained for no longer than necessary to investigate incidents and protect the website;

• cookie-consent log records are retained for up to 365 days.

Data may be retained for a longer period where required by law, an unresolved dispute, fraud prevention or the establishment, exercise or defence of legal claims.

12. Your rights

Subject to the conditions and limitations of applicable law, you may request:

• access to your personal data;

• correction of inaccurate or incomplete data;

• deletion of personal data;

• restriction of processing;

• data portability;

• objection to processing based on legitimate interests;

• withdrawal of consent at any time.

You may submit a request through:

https://www.tictacbazar.com/contact

We may need to verify your identity before completing a request.

You also have the right to lodge a complaint with the Romanian supervisory authority:

National Supervisory Authority for Personal Data Processing – ANSPDCP
https://www.dataprotection.ro/

13. Automated processing

TictacBazar.com does not make decisions that produce legal or similarly significant effects solely through automated processing.

Stripe and other payment providers may use automated fraud-prevention systems under their own terms and privacy notices.

14. Security

We use reasonable technical and organisational measures intended to protect personal data, including encrypted connections, restricted administrative access, secure payment processing and account-security controls.

No internet-based system can be guaranteed to be completely secure. You are responsible for keeping your password confidential and for notifying us if you suspect unauthorised account access.

15. Children

The website and its commercial software products are not intended for children who cannot legally enter into a purchase or licence agreement.

We do not knowingly collect personal data from children in circumstances where parental or guardian authorisation is legally required.

16. Changes to this policy

We may update this policy when the website, services, providers or legal requirements change.

The latest version will be published on this page with its updated effective date. Where a change materially affects your rights, we will provide an appropriate additional notice.

17. Contact

For questions, objections or requests relating to this policy, contact:

SIS TELECOM SRL – TictacBazar.com
Albac 10, Apt. 11
Cluj-Napoca, Cluj County
Romania

Contact form: https://www.tictacbazar.com/contact